1. Introduction

At NBN23 we strive to provide high quality services to our customers. If you are not satisfied with your subscription, this Return and Refund Policy outlines the rights and procedures for requesting a refund.

This Return and Refund Policy is applicable both to the purchase of NBN23 software applications made through the website, as well as for those purchases of products that may be made from the On-line Store.

2. Cancellation of subscriptions to NBN23 applications.

2.1. Cancellation Process: You may cancel your subscription at any time through your account on the Site. The cancellation will take effect at the end of the current billing period.

2.2. No Refunds for Cancellations: Cancellations are not eligible for refunds for unused subscription periods unless made within the withdrawal period.

3.- Exchange, cancellation and return of orders of products purchased in the on-line store.

3.1.- Change.

The Customer may change an order if it has not been shipped. For the change, it must be notified as soon as possible through the e-mail address support@nbn23.com with indication of the desired changes.

3.2.- Cancellation.

Orders may be cancelled, in whole or in part, up to 48 hours after downloading the application. For any order cancellation, you must notify us as soon as possible by e-mail to support@nbn23.com.

If the cancellation is made within 48 hours, no penalty will be applied to the Customer. In the event that the cancellation is made after the agreed 48 hours for receipt or there has been a use of the application by the Customer during that period of time, the customer may not cancel the order.

3.3.- Return of orders.

Orders may be returned within 14 days from the date of purchase; to do so, the Customer must contact NBN23 by e-mail at support@nbn23.com.

The following are causes for return of products:

That the product does not comply with the characteristics of the product sheet shown. Conditions for return:

• No refund is allowed in the case of supply of computer applications when the user has made an active use of them, being aware that this active use entails the loss of their right to withdrawal in accordance with the provisions of Article 103 of Royal Legislative Decree 1/2007, which approves the Revised Text of Consumers and Users.

4.- Reimbursement. Reimbursement Period

4.1. Right of Withdrawal: You have the right to cancel your subscription within 14 calendar days from the date of subscription without justification, provided that no active use has been made of the application.

4.2. Refunds after the Withdrawal Period: We do not offer refunds for subscriptions after the withdrawal period, except in exceptional circumstances, such as:

• Billing errors.
• Inability of the service to function as described.

4.3. Refund Request Process

Contact: To request a refund, you must contact our customer support team via:

• E-mail: support@nbn23.com

In order to request a refund, the interested party must send an e-mail with the following information:

– Nombre

– registered e-mail address

– date of subscription

– reason for the request.

Evaluation: We will review your request and notify you of the approval or denial of the reimbursement. This process may take up to 10 business days.

5. Reimbursement Approval

5.1. Approved Refunds: If your refund is approved, we will process the refund to your original payment method within 10 business days of approval. Please note that it may take additional time for the refund to reflect in your account, depending on your bank.

5.2. Partial Refunds: In cases where a partial refund is granted, you will be notified of the amount and reasons for the partial refund.

6. Technical Problems

6.1. Technical Support: If you experience technical problems with our service, we encourage you to contact our technical support team at support@nbn23.com. We are committed to resolving any issues as soon as possible.

6.2. Refunds for Technical Problems: If a technical problem cannot be resolved within a reasonable time, you may be eligible for a partial or full refund, as assessed by our support team.

7. Modifications to the Return and Refund Policy

We reserve the right to modify this Return and Refund Policy at any time. We will notify you of any changes by posting the new policy on the Site. It is your responsibility to review this policy periodically. Your continued use of the Site and Services following the posting of changes constitutes your acceptance of the new policy.

8. Processing of personal data.

The processing of personal data for requests for returns and refunds is carried out at all times in compliance with current regulations on Personal Data Protection. For more information, you can consult our Privacy Policy.

9. Contact

If you have any questions about this Return and Refund Policy, please contact us through:

E-mail: dpo@nbn23.com

Address: Avda. Juan de la Cierva y Codorniu, 27 Wellness Building 1 Floor 3 Paterna Technological Park (Valencia)

Effective date: 09/1/2024

Withdrawal Form

You have the right to withdraw from this contract within fourteen calendar days without giving any reason.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but its use is not mandatory.

We expressly inform you that the request for withdrawal from the supply of digital content that is not provided on a tangible medium will not be admitted when the performance has begun and if the contract imposes an obligation of payment on the user, when the following conditions are met:

1st – The User has given prior consent to the use of the NBN23 application within the initial 14 days.

2º.- The User has expressed his knowledge that, with the active use of the NBN23 application, he loses his right of withdrawal.

B. Model withdrawal form

(this form must be completed and sent only if you wish to withdraw from the contract)

– Attn: (here you must insert the name of the employer, his full address and e-mail address):

– I/We hereby inform you (*) that I/We hereby withdraw from my/our (*) contract for the sale of the following good/provision of the following service (*)

– Ordered on/received on (*)

– Name(s) of consumer(s) and user(s)

– Address of the consumer and user or consumers and users

– Signature of the consumer and user(s) (only if this form is submitted on paper)

– Date